Nigels Cellar

NIGELS_CELLAR_logo
Menu
Menu

Terms & Conditions

1. Ordering

  • 1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
  • 1.2 In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another arrangement for the completion of your order.
  • 1.3 We reserve the right not to accept any order.
  • 1.4 All goods are offered subject to availability.
  • 1.5 We do actually stock all the bottles that are listed on our site, take the trouble to photograph them and will deliver the one you have chosen. We will not substitute it for any other bottle without prior approval.
 

2. Pricing

  • 2.1 All prices listed on this site are inclusive of any relevant UK VAT.
  • 2.2 Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur & goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you & ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • 2.3 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order.


3 Delivery

  • 3.1 To deliver the wine you order to the address you choose as promptly as possible. All our wines are shipped by courier service and are delivered Monday to Friday 0900 – 1700 excluding bank holidays.


4. Returns, Damaged Goods, Complaints

  • 4.1 We will provide a full refund or replacement for any products that are faulty and that have been returned within 30 days. This does not affect your statutory rights.
  • 4.2 We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
  • 4.3 Broken or Damaged Goods. If your purchase is broken or damaged in transit please photograph the contents, retain the parcel.
  • 4.4 In the event of complaint or any of the events above, please email nigelmilsom@gmail.com  giving as much detail as you can and I will endeavour to resolve things promptly